City Services Business During COVID-19

City Hall Reopening by Appointment ONLY

City Hall Open to Appointments ONLY Beginning Monday, June 1, 2020

In an effort to do our part in preventing the spread of COVID-19, ALL City facilities are currently closed to the public. Beginning Monday, June 1st, City Hall will be opening to the public, BY APPOINTMENT ONLY. We will be asking everyone to follow the minimum health standard protocols recommended by the Texas Department of State Health Services, listed below. Visitors may be subject to temperature screenings and required to wear a face covering.

Health protocols for customers:

 Self-screen before going into a retailer for any of the following, and do not go into a retailer with any of the following symptoms:
 Cough
 Shortness of breath or difficulty breathing
 Chills
 Repeated shaking with chills
 Muscle pain
 Headache
 Sore throat
 Loss of taste or smell
 Diarrhea
 Feeling feverish or a measured temperature greater than or equal to 100.0 degrees Fahrenheit
 Known close contact with a person who is lab-confirmed to have COVID-19
 Wash or disinfect hands upon entering a retailer and after any interaction with employees, other customers, or items in the retailer.
 Individuals should avoid being in a group larger than 10 individuals. Within these groups, individuals should, to the extent possible, minimize in-person contact with others not in the individual’s household. Minimizing in-person contact includes maintaining 6 feet of separation from individuals. When maintaining 6 feet of separation is not feasible, other methods should be utilized to slow the spread of COVID-19, such as wearing a face covering or mask, washing or sanitizing hand frequently, and avoiding sharing utensils or other common objects.
 Wash or sanitize hands after the payment process.
 Consistent with the actions taken by many individuals across the state, consider wearing cloth face coverings (over the nose and mouth) when entering a retailer, or when within 6 feet of another person who is not a member of the individual’s household. If available, individuals should consider wearing non-medical grade face masks.
 Individuals aged 65 or older are at a higher risk of COVID-19. To the extent possible, avoid contact within 6 feet with individuals aged 65 and older. Individuals aged 65 and older should stay at home as much as possible.
 Carry hand sanitizer, and use it regularly, while at the retailer, especially after contact with individuals outside the household.

Find the minimum standard health protocols for customers on the Open - Texas section of Governor Abbott’s website by clicking here.

Public Meetings

Beginning Monday, June 1, 2020, all public meetings will be held in-person according to "social distancing" guidelines. In compliance with these guidelines, there will be a limit set on the number of people allowed to attend the meeting.

City Departments

The City Hall will also be open to the public, BY APPOINTMENT ONLY, beginning Monday, June 1st. Upon arrival, temperatures will be checked and a mask will be required prior to entering. You will need to call or email the department you would like to set up an in-person meeting with. The number to reach City Hall is (254) 662-1415, the Police Department is (254) 662-0525 or by email. Find department emails and additional information for each department below.

Utility Services

Utility Services and Payments
Ways to make a payment click here.

To set up new services or make changes to existing services click here.

Contact Us: 

By calling (254) 662-1415 or by emailing

Municipal Court 

Payments and Questions

Effective immediately: All initial appearance dates (as indicated on citation) scheduled for March 19, 2020, through an undetermined date, will be reset for a later date. Individuals will be notified by mail of their new court date; however, you are encouraged to monitor the Robinson Municipal Court website for updates as well as up to date court dockets.

(An appearance will be required no later than 30 days after the Governor’s state of disaster has been lifted.)

All individuals who wish to appear are urged to contact the court FIRST, to inquire about resolving their matter(s) without having to appear in person. 

Alternative options to in-person appearance include:

1. Written request for Driver’s Safety Course (Under the laws of the State of Texas, you may be eligible to have one moving violation, within a 12-month period, dismissed by taking a driver’s safety course.)

2. Written request for an extension, payment arrangements, alternative options, or enter a plea of not guilty and request a trial.

3. Payment options click here.

***Please note*** prior to making a court payment, please contact our Municipal Court.

Contact Us: 

By calling (254) 662-1415 or by emailing at

Peplow Park, Senior Center, and Community Center Closure

Due to the lack of available staff to properly sanitize and disinfect items at the park, per CDC guidelines, several amenities will remain closed to the public until further notice. The walking trails will remain open, however, we ask that you adhere to social distancing protocol. If you have a scheduled park rental you can contact us to have that refunded or rescheduled. 

Contact Us: 

By calling (254) 662-1415 or by emailing 

Police Department 

Submit Non-Emergency Incident
You can report incidents that are not currently in progress a non-emergency online by clicking here. If the incident is in progress or an emergency please call 911.

Contact Us:

Calling us at (254) 662-0525 for non-emergencies or emailing dispatch at

Code Compliance

Report a Code Compliance Concern
Code violations can be reported online by clicking here

Contact Us:

By calling us at (254) 662-0525 or emailing

Permits and Inspections 

Request An Inspection
Inspection requests can be submitted online by clicking here.  

Request A Permit
Permit requests can be submitted online by clicking here.  

Find information on inspections, building permits, and community planning and zoning by clicking here.

Contact Us:

By calling us at (254) 662-0525 or for inspections email and for permits email

Garage Sale Permits

Until further notice, we will not be issuing garage sale permits. To request a refund or reschedule a garage sale please contact us at (254) 662-1415 or email us at


Content Submission 

Content requests to be shared on city communication channels can be submitted online by clicking here or by filling out the pdf form and emailing it to The pdf form can be found on our website by clicking here.

Connect with us by clicking here.