City Services Business During COVID-19

City Hall Reopening by Appointment ONLY

City Hall Open to Appointments ONLY Beginning Monday, June 1, 2020

In an effort to do our part in preventing the spread of COVID-19, ALL City facilities are currently closed to the public. Beginning Monday, June 1st, City Hall will be opening to the public, BY APPOINTMENT ONLY. We will be asking everyone to follow the minimum health standard protocols recommended by the Texas Department of State Health Services, listed below. Visitors may be subject to temperature screenings and required to wear a face covering.

Health protocols for customers:

 Self-screen before going into a retailer for any of the following, and do not go into a retailer with any of the following symptoms:
 Cough
 Shortness of breath or difficulty breathing
 Chills
 Repeated shaking with chills
 Muscle pain
 Headache
 Sore throat
 Loss of taste or smell
 Diarrhea
 Feeling feverish or a measured temperature greater than or equal to 100.0 degrees Fahrenheit
 Known close contact with a person who is lab-confirmed to have COVID-19
 Wash or disinfect hands upon entering a retailer and after any interaction with employees, other customers, or items in the retailer.
 Individuals should avoid being in a group larger than 10 individuals. Within these groups, individuals should, to the extent possible, minimize in-person contact with others not in the individual’s household. Minimizing in-person contact includes maintaining 6 feet of separation from individuals. When maintaining 6 feet of separation is not feasible, other methods should be utilized to slow the spread of COVID-19, such as wearing a face covering or mask, washing or sanitizing hand frequently, and avoiding sharing utensils or other common objects.
 Wash or sanitize hands after the payment process.
 Consistent with the actions taken by many individuals across the state, consider wearing cloth face coverings (over the nose and mouth) when entering a retailer, or when within 6 feet of another person who is not a member of the individual’s household. If available, individuals should consider wearing non-medical grade face masks.
 Individuals aged 65 or older are at a higher risk of COVID-19. To the extent possible, avoid contact within 6 feet with individuals aged 65 and older. Individuals aged 65 and older should stay at home as much as possible.
 Carry hand sanitizer, and use it regularly, while at the retailer, especially after contact with individuals outside the household.

Find the minimum standard health protocols for customers on the Open - Texas section of Governor Abbott’s website by clicking here.

Public Meetings

The Council Meetings will be held online to promote social distancing and to limit the potential of spreading COVID. THERE WILL BE NO MEETING HELD AT CITY HALL. This is under Governor Abbott’s suspension of various provisions of the Open Meetings Act. You may participate via phone or the internet. The virtual meeting being held via telephone and video will be hosted through WebEx. Visit the Virtual Meeting section of our website for more information.

The agenda packet for meetings will be located in the agenda center as well as the calendar information for that meeting found under the city calendar.

City Departments

The City Hall will also be open to the public, BY APPOINTMENT ONLY, beginning Monday, June 1st. Upon arrival, temperatures will be checked and a mask will be required prior to entering. You will need to call or email the department you would like to set up an in-person meeting with. The number to reach City Hall is (254) 662-1415, the Police Department is (254) 662-0525 or by email. Find department emails and additional information for each department below.

Utility Services

Utility Services and Payments
Ways to make a payment click here.

To set up new services or make changes to existing services click here.

Contact Us: 

By calling (254) 662-1415 or by emailing

Municipal Court 

In-person court proceedings will begin Monday, June 1, 2020, based on the Whitehouse and CDC’s  “Opening Up America Again” and in accordance with Greg Abbott’s Open Texas Report, the State of Texas’ ongoing plan to safely and strategically open Texas while minimizing the spread of COVID-19.

In-person court proceedings will begin Monday, June 1, 2020, based on the Whitehouse and CDC’s  “Opening Up America Again” and in accordance with Greg Abbott’s Open Texas Report, the State of Texas’ ongoing plan to safely and strategically open Texas while minimizing the spread of COVID-19.

  • Only the defendant will be allowed to enter City Hall due to the limited number of people allowed to gather in the courtroom, or in areas around City Hall, based on social distancing guidelines. An exception will be made for the defendant’s attorney or a juvenile defendant’s parent or guardian.
  • Defendants will be separated per social distancing guidelines.
  • Defendants will be required to wear a face covering. An attorney or parent/guardian (based on the approved exception from above) will also be required to wear a face covering.

Individuals have been mailed notification of their new court date. If you have not yet received your notification, you are encouraged to review the court dockets found here or contact the court directly. 

Vulnerable Population

Individuals who are considered to be at high-risk for severe illness from COVID-19 can request alternative accommodations by notifying the court. The following has been established by the Center for Disease Control and Prevention (CDC) to be at high-risk:

  • People 65 years and older
  • People who live in a nursing home or long-term care facility

People of all ages with underlying medical conditions, particularly if not well controlled, including:

  • People with chronic lung disease or moderate to severe asthma
  • People who have serious heart conditions
  • People who are immunocompromised

Many conditions can cause a person to be immunocompromised, including cancer treatment, bone marrow or organ transplantation, immune deficiencies, poorly controlled HIV or AIDS, and prolonged use of corticosteroids and other immune weakening medications

  • People with severe obesity
  • People with diabetes
  • People with chronic kidney disease undergoing dialysis
  • People with liver disease

Alternative options to in-person appearance include:
1. A written request for Driver’s Safety Course (Under the laws of the State of Texas, you may be eligible to have one moving violation, within a 12-month period, dismissed by taking a driver’s safety course.)
2. A written request for an extension, payment arrangements, alternative options, or to enter a plea of not guilty and request a trial. If you are wishing to make an appearance in writing, please ensure your letter to the Judge includes the information found here.
3. Payment options click here.
***Please note*** prior to making a court payment, please contact the municipal court.

Contact Us: (254) 662-1415 or by email at

Visit the Municipal Court section of our website by clicking here.

Contact Us: 

By calling (254) 662-1415 or by emailing at

Peplow Park, Senior Center, and Community Center Closure

Due to the lack of available staff to properly sanitize and disinfect items at the park, per CDC guidelines, several amenities will remain closed to the public until further notice. The walking trails will remain open, however, we ask that you adhere to social distancing protocol. If you have a scheduled park rental you can contact us to have that refunded or rescheduled. 

Contact Us: 

By calling (254) 662-1415 or by emailing 

Police Department 

Submit Non-Emergency Incident
You can report incidents that are not currently in progress a non-emergency online by clicking here. If the incident is in progress or an emergency please call 911.

Contact Us:

Calling us at (254) 662-0525 for non-emergencies or emailing dispatch at

Code Compliance

Report a Code Compliance Concern
Code violations can be reported online by clicking here

Contact Us:

By calling us at (254) 662-0525 or emailing

Permits and Inspections 

Request An Inspection
Inspection requests can be submitted online by clicking here.  

Request A Permit
Permit requests can be submitted online by clicking here.  

Find information on inspections, building permits, and community planning and zoning by clicking here.

Contact Us:

By calling us at (254) 662-0525 or for inspections email and for permits email

Garage Sale Permits

Until further notice, we will not be issuing garage sale permits. To request a refund or reschedule a garage sale please contact us at (254) 662-1415 or email us at


Content Submission 

Content requests to be shared on city communication channels can be submitted online by clicking here or by filling out the pdf form and emailing it to The pdf form can be found on our website by clicking here.

Connect with us by clicking here.