News Flash

News & Announcements

Posted on: October 17, 2023

City of Robinson Announces Deployment of a Community Survey to Gather Resident Feedback

2023 Citizen Survey (Newsflash)

The City of Robinson is excited to announce the launch of a statistically valid survey aimed at collecting valuable insights and feedback from its residents. The information provided by residents in this survey will be used to improve existing programs and services and help determine long-range planning and investment decisions.

The survey, conducted by the ETC Institute, a renowned private market research firm specializing in government organizations, is designed to gather opinions on a range of topics affecting Robinson’s residents. A randomly selected sample of Robinson households will receive the survey via mail, along with a postage-paid return reply envelope, enabling them to conveniently share their perspectives. Additionally, recipients will have the option to complete the survey online at

To ensure a comprehensive outreach effort, residents may also receive the survey invitation through various channels such as text messages, emails, or phone calls from ETC Institute. The survey's promotion will also extend to online platforms including some resident’s social media feeds.

"We believe residents' voices are pivotal in shaping our community's future. This survey empowers households to contribute to the decision-making process," said Bert Echterling, Mayor for the City of Robinson. "We encourage residents to participate and provide their candid feedback to help us better serve the needs of our diverse community."

ETC Institute's project manager, Ryan Murray, expressed enthusiasm about collaborating with the City of Robinson on this initiative. "As the nation's leader in market research for government organizations, ETC Institute is committed to maintaining the highest standards of survey administration. We assure residents that all responses will remain completely anonymous, enabling honest and uninhibited feedback."

Residents with inquiries about the survey process or those seeking more information are invited to reach out to Destiny DeLillo or via email at Additionally, residents can contact ETC Institute's project manager, Ryan Murray, at 913-254-4598 or

The City eagerly anticipates the valuable insights that will emerge from this collaboration.

For more information about the City of Robinson, please visit


Destiny DeLillo
Director of Administrative Services
City of Robinson
Phone: (254) 662-1415

Ryan Murray
Project Manager
ETC Institute
Phone: (913) 254-4598

About ETC Institute:

ETC Institute is a premier market research firm specializing in government organizations. With an exceptional track record and a commitment to the highest standards, ETC Institute partners with communities to gather valuable insights and drive informed decision-making.

Facebook Twitter Email

Other News in News & Announcements