Why wouldn’t I qualify for a high water use bill adjustment?

Your account may not qualify for an undefined/defined water use bill adjustment if during the high water volume period you:

  • filled a swimming pool
  • identified dripping faucets or other visible water leaks
  • established a new landscape (new sod, new trees, xeriscaping)
  • previously received an undefined high water use bill adjustment in the previous 24 months

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1. Why was my bill so high?
2. How do I know if I am eligible for an undefined high use water bill adjustment?
3. Why wouldn’t I qualify for a high water use bill adjustment?
4. How will my bill be adjusted?
5. What is the difference between defined and undefined?