How will my bill be adjusted?

If eligible, that account will receive an adjustment of up to 50% of the difference above the average water use for the one-month bill in question. (This is determined by using prior years' relevant use.) The adjustment is applied as a credit to your account. Upon receiving the adjustment, the account is ineligible for another adjustment for the next 24 months.

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1. Why was my bill so high?
2. How do I know if I am eligible for an undefined high use water bill adjustment?
3. Why wouldn’t I qualify for a high water use bill adjustment?
4. How will my bill be adjusted?
5. What is the difference between defined and undefined?