What is the difference between defined and undefined?

A defined high water usage is when you know about the leak and had it repaired, while an undefined high water usage is one that you were not aware of.

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1. Why was my bill so high?
2. How do I know if I am eligible for an undefined high use water bill adjustment?
3. Why wouldn’t I qualify for a high water use bill adjustment?
4. How will my bill be adjusted?
5. What is the difference between defined and undefined?