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A defined high water usage is when you know about the leak and had it repaired, while an undefined high water usage is one that you were not aware of.
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There are many reasons why your bill may have been higher than expected. Water leaks are the most common reason for high water bills. For more information on checking for leaks, water saving tips, and how to read your meter, visit the High Water Bills page.
To be eligible for an undefined high water bill adjustment, you must:
Your account may not qualify for an undefined/defined water use bill adjustment if during the high water volume period you:
If eligible, that account will receive an adjustment of up to 50% of the difference above the average water use for the one-month bill in question. (This is determined by using prior years' relevant use.) The adjustment is applied as a credit to your account. Upon receiving the adjustment, the account is ineligible for another adjustment for the next 24 months.