How will the new digital water meters benefit me?

The AMI system will provide a new customer web portal where customers can monitor their water usage more closely, allowing customers to manage their own water usage and reduce costs associated with their water bills. Some of the many benefits customers gain from the new technology include:

  • The ability to track water usage and investigate possible leaks or continuous water use such as; a running garden hose, leaky water pipe, or broken sprinkler head.
  • Precise meter readings and water usage data in near real time, allowing for identification of high usage and suspected leaks.
  • More frequent meter reading, as opposed to monthly readings, which allows you to make necessary adjustments sooner, rather than later, to reduce and manage costs.
  • Improved customer service options including; representatives who can guide you through your water usage portal and suggest cost savings tips based on your past usage patterns and trends.

Show All Answers

1. What are the new digital water meters?
2. What is Advanced Metering Infrastructure?
3. Why are we getting digital water meters?
4. How does the new technology work?
5. How will the new digital water meters benefit me?
6. How much will the digital water meters cost me?
7. Will my water bill increase?
8. How will I be able to access the data on my water usage?
9. How many days, weeks, months of back data will be available?
10. What types of alerts will I be able to set up?
11. How secure will my data and information be?
12. What if a customer wants to keep their current meter?
13. Will there be a schedule made available on when meters will be switched for specific areas?
14. Do I need to be present during the meter exchange service?
15. Will my water service be interrupted during the installation?
16. Will these new digital water meters be safe for me and my family?
17. Will the electronic device on the meter interfere with other electronic equipment?
18. What prevents someone from removing the top of the meter, where the information is stored?
19. Will the new meters be easier to turn off for repairs?
20. What should I do if my water line has air or the water is not clear?
21. What if there is a leak at the meter or problems after the meter is replaced?
22. How many jobs will be lost over this new technology?
23. Shouldn’t our focus be on fixing streets instead of installing new water meters?
24. What's the difference between water usage and wastewater?
25. How are tiers set?
26. How is the wastewater average calculated for residential customers?
27. How are wastewater rates set?