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When a customer calls and complains of "low pressure," it is usually is not low "pressure", instead it is typically low "volume" such as:
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You can open an account by coming into City Hall and filling out a New Service Application. An I.D. for the primary account holder is required at the time of opening the account. The following utility deposits are required when opening a new account: Water $75, Sewer $35, Garbage $13 and Connect Fee $10, totaling $133.00. Areas that are not on the city sewer system will not be required to pay the $35 Sewer deposit, making their total utilities deposit $98.
If you already have service with us and need to transfer it to another area you will need to fill out a New Service Application. A disconnect date for the old address is needed with a completed Disconnect Service Request Form so service can be terminated. We will transfer any deposits that you may have along with any balance. There is a fee of $25 associated with a transfer.
Customers are charged a monthly fee based on the size of their meter and usage (usage is measured in gallons).
Residential Minimum Bill - $46.25
First 10,000 gallons at $4.93 per 1,000
All over 10,001 gallons at $5.18 per 1,000
For residential sewer rates, the city takes the average of the water usage from December, January, and February (which are typically the months with lower water usage). That average of water usage is then multiplied by the rate charged per thousand and then added to the minimum base rate. This sets the rate for the upcoming fiscal year, the fiscal year begins October 1st.
For commercial sewer rates, rates are based on water usage. There is a minimum rate but no maximum rate.
See Utility Rates page
*The average is set forth by City Council and rates can change at any time by City Council.
Citizens bills are sent out on the 1st and 15th of every month. If you have not received your bill please call our utility department as soon as possible. Sometimes there may be a delay in the city sending out bills such as; the billing date falls on a city holiday (which will be sent out the next business day the city is open) or re-reads being conducted to ensure bills are accurate, etc.
Contact the Utilities Department at (254) 662-1415 Ext. 6002 to set up payment arrangements. It's imperative to keep in contact with us so we can work with you.
Please come into City Hall to make your payment and the city will reestablish service at that time. You can also make your payment online, but you will need to contact the Utilities Department at (254) 662-1415 Ext. 6002 and notify them that payment has been made so service can be reestablished.
There is a re-connect fee of $35 to re-establish service if service is re-established between the business hours of 8 a.m. and 5 p.m. The re-connect fee goes up to $60 if service is re-established after business hours. After hours is between 5 p.m. and 9 p.m., we will not re-establish service after 9 p.m. After 9 p.m. water will be re-established the next morning.
No, the city has to charge for water used to cover the city's expenses.
Reading your water meter accurately is our priority. Our meter readers read meters 5 days a week with a handheld device. After they have completed their assigned route the information is downloaded into our system which updates the reads from the previous month. A comparison report is then printed to show any reads that are too high or too low (known as Hi-Lo Report), and the reads from that report are checked twice, sometimes up to three times to assure accuracy before billing.
The meter read is taken from the numbers found under the words gallons on your water meter. The meter shows the total number of gallons of water recorded since the meter was installed. Since we bill to the nearest hundreds of gallons, the meter reader discards the last two numbers (fixed or not). Your bill would be figured by subtracting the old number from the new number after one month's usage.
Dirt over the meter does not mean your meter is not being read. It is very common for meter boxes to fill with dirt, leaves and other yard debris. Listed here are some of the many contributing factors to this. Meter boxes are generally slightly lower than ground level and also are typically at lower spots in your yard, so all run-off makes it into the meter box. It is common to clean out your meter box one month only to find the meter covered again the following month. All it takes is a good rain, or watering of the lawn, for dirt from run-off to resettle over your meter. Dirt also can cover the meter as a result of insect or rodent activity or from slamming the meter box lid. Usually when we have reports of meter boxes being full of dirt and debris, the debris is easily cleared away and a meter reading can be taken.
To assist the meter reader, please keep the meter box free of garbage cans, boxes, piles of yard waste, or parked vehicles. Please do not install fences or plant trees or shrubs that restrict access to your meter or they may need to be removed.
Your water usage should be fairly constant all year. However, it might increase in the summer if you fill a swimming pool, water your lawn and/or wash cars frequently at your home. A sudden unexplained increase in water usage could be the result of a leak. Toilet leaks, in particular, are common and hard to catch until you have already received a high water bill(s).
Toilet leaks are normally caused by a problem with any of the following being bad; flapper valve, the flapper valve seat, the ballcock valve, the float arm and/or the overflow tube. The best way to determine if your tank is leaking is to use a dye test. Simply place a dye tablet, or three drops of food coloring, in your tank. If the color appears in your toilet bowl within a few minutes you have a leak and it may be best to consult a licensed plumber.
Older meters do NOT have a leak detector, but the newer ones do. A leak detector is a small, usually triangle-shaped feature, visible on the face of the water meter. If the leak detector is moving while all fixtures or faucets are shut off usually indicates water is being lost somewhere. If the house valve is turned off and the leak detector is moving usually indicates the service line is leaking (the pipe feeding water to the house from the water meter).
We can only show where the water is surfacing.
No, the city only provides a water meter and the service line to your property. All pipes inside the home and lines running from the meter to the home are the customer's responsibility.
All lines beyond the water meter belong to the homeowner and are their responsibility. If there is a leak beyond the water meter it should probably be repaired by a plumber.
No, water leaking in the street is likely coming from the City of Robinson distribution line and is not being charged to a customer's bill. Please call the city at (254) 662-1415 Ext. 6002 to report the leak. For after hours call 254.662.0525.
The City of Robinson maintains a list of water leaks needing repair. Leak repairs are prioritized based upon severity. Again, customers are NOT billed for leaks in the street.
It may seem strange to see utility workers letting thousands of gallons of water flow freely from a hydrant, particularly during the hot summer months, or even during a drought. So why do we do this? As water ages in the distribution system, disinfectant levels can decrease. To ensure water maintains its proper disinfectant levels, flushing is required.
A few precautions can save you from the mess of a frozen pipe and the expense of repairs:
Pressure is the amount of water you get in force (PSI). Volume is the amount of water you are capable of receiving through your line.
The City of Robinson's utility department is governed by City Ordinances, which are passed by Robinson City Council. These ordinances state specifically the rates to be charged for all utility services. They also set forth the various service charges that you may be billed for such as; service turn on, meter test fee, and other miscellaneous fees. The State of Texas sets the regulations on the operations of the water system.