Why A New Company?

The current solid waste contract with Waste Connections is set to expire June 30th. With the expiration of the current contract, a rate increase was inevitable. The City took this opportunity to solicit for bids through a Request for Proposals process. The Request for Proposals developed addressed the current problems, concerns, and complaints being made to the city about the current solid waste services and requested quotes for solid waste, recycling, bulk/brush, and hazardous waste services based on feedback the city received from surveys, social media etc. Once all bids were submitted the City evaluated each submittal and interviewed the top two solid waste companies based on services and rates stated in the bid.  Waste Management was selected based on their years of experience, services, and service rates. A contract was then negotiated with Waste Management based on the services and service rate proposed and provides the city with the power/authority to establish compliance if any issues were to arise like we have addressed with the current company. 

Show All Answers

1. What will my rate be with the new solid waste service?
2. Who is the new service provider?
3. Why A New Company?
4. Are there any hidden fees?
5. What’s the increase from what I am paying now?
6. Why an increase in rates?
7. When will the new increase and solid waste services begin?
8. How will billing work with this new service?
9. Will each resident receive polycart(s)?
10. How do we know what cart to use for solid waste and which one to use for recyclables?
11. Do we have to use the carts?
12. Why carts?
13. Are there special instructions when setting out the carts?
14. What happens if one of my set outs is deemed unacceptable?
15. What if we need an additional cart?
16. What happens if we added a cart to our account, but no longer need it?
17. What happens if the cart is damaged, lost, or stolen?
18. Is there a way to identify the carts issued to me?
19. When will we receive our new carts?
20. What do we do with our old carts if we no longer want them?
21. Do we get to keep the carts if we end our service with Waste Management?
22. What happens if I am unable to get my cart to the curb due to health/medical reasons?
23. What should we do if there is a missed collection or experiencing any other issues?
24. Who do I contact if have questions about commercial services?
25. What are the collection days for each service?
26. Are we required to recycle?
27. What do we do with the recycle cart if we do not want to recycle?
28. How will I know what day and time my trash, recycle, and brush/bulk be picked up?
29. How do we know what is acceptable and not acceptable recycle?
30. What happens if non-recyclable items are placed in the recycle cart?
31. Will Chipper/Shredder Day continue?
32. What is accepted during Bulk/Brush pick-up?
33. Are there any special requirements for Brush/Bulk set out?
34. How does the “At Your Door” Hazardous Waste program work?
35. What is accepted in the Hazardous Waste Collection?